FREQUENTLY ASKED QUESTIONS

Q: HOW FAR IN ADVANCE TO I NEED TO PLACE MY ORDER?

A: One week+ is perfect! Please inquire for availability, I will do my best to accommodate last minute events

Q: HOW DO I PAY FOR MY ORDER?

A: Upon booking your decor order, a NON-REFUNDABLE 50% deposit will be required for cost of materials and reservation. Remaining balance will be due 24 hours prior to delivery.

Q: WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?

A: Cancellations made within 30 days prior to event will be eligible for a credit on their next order equal to the amount already paid. All orders are non-refundable.

Q: DO YOU OFFER CURBSIDE PICK-UP?

A: I am more than happy to offer curbside pick up for select pieces such as bouquets, giant numbers, columns, numbers and letters.

Q: HOW LONG DO YOUR DISPLAYS LAST?

A: Each piece is intended to last no more than 1-2 days.

Warning: outdoor displays under direct sun and hot weather conditions are at high risk to pop

Q: HOW FAR DO YOU TRAVEL?

A: No more than 30 miles outside of Chicago city limits. Delivery fees vary by location.

Q: DO I GET TO KEEP MY ANNA DÉCOR ART?

A: Everything is yours to keep EXCEPT balloon arches, numbers, walls and select decor.

Q: DO YOU OFFER DISPLAY CLEAN-UP?

A: All rental orders will be arranged to be picked up within 5 days post event alongside the removal of any additional Anna Décor items included (example: scattered balloon lawns)

Q: WHAT IF I DON’T SEE COLORS OR THEMES MY LOVED ONE WOULD LIKE ON YOUR WEBSITE?

A: All Anna Décor Art creations are customized to order. Tell me all about your vision, your recipient’s favorites and I am more than happy to create something specially made for your loved one.

Q: WHAT FORM OF PAYMENT DO YOU ACCEPT?

A: ApplePay, Chase QuickPay, Venmo, Personal Checks, and Cash

Q: IS GRATUITY INCLUDED IN YOUR PRICING?

A: Gratuity is left to client’s discretion. Tips are not necessary, but very much appreciated.

FEEL FREE CONTACT ME WITH ANY FURTHER QUESTIONS YOU MAY HAVE.
THANK YOU!